NexDesk AI

Gateway Investigation

Connector health · live payin / payout / settlement lookup

Gateways

Active

Mappings

Test runs

No gateways yet

Click “Add gateway” to register your first payment connector.

Merchant chat

Test Bot

Chat as a merchant and watch the real pipeline answer — AI analysis, then a live gateway investigation.

No verified merchants yet

Add a merchant, attach a gateway, and run Verify merchant — verification is mandatory before the chat (or any investigation) can fetch that merchant from the gateway.Go to Merchants & verify

No verified merchants — run Verify merchant on the Merchants page

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Investigation type — pick a merchant first

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NexDesk AI Support

online · replies instantly

Guided heuristic

Hi 👋 I'm the NexDesk support bot. Send a UTR, an Order ID, or a payment screenshot and I'll check the gateway for you.

Recent test runs

No test runs yet

Chat as a merchant on the left to record one.

Gateway mappings

All (0)

No gateway mappings yet

Attach a gateway to a merchant on the Merchants page and it will appear here.

Gateway callbacks

No callbacks received yet

Configure a gateway's callback URL + secret (from the cards above) at your provider, then send a test — deliveries appear here live.