NexDesk AI

Merchant support operations

Webhook healthy
NU

NexDesk User

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Operations
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NexDesk merchant support console

Today's AI-assisted query desk, wrapped in Telegram context and gateway checks.

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Cases

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Live groups

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Merchants

Setup — get your bot answering merchants

0/4
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1. Create a payment gateway

Add your PSP connector with its Investigation + Health APIs.
None yet
Add gateway
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2. Add a merchant + gateway mapping

Create the merchant and map it to a gateway merchant code.
0 merchants · 0 mappings
Add merchant
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3. Register a Telegram bot

Add your BotFather token, then click Set webhook.
None yet
Add bot
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4. Bind a merchant group

Assign a Telegram group to the merchant + bot, then approve it.
None yet
Bind group

Query inbox

Live
0 cases
View all 0 cases

Identity chain

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Telegram chat.id

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Group binding

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NexDesk merchant

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Gateway mapping

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Investigation API

Gateway health

No gateways mapped yet

Recent audit

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